Value add Services

We offer a broad range of omni-channel services, including returns management and in house repair services, co-packing and gift wrapping. We enhance the customer experience the way you want.

We provide scalable and transferable co-packing operations to support marketing and promotions, general day to day operations, packaging and weight reduction, cost saving, bundling and kitting initiatives. Whether its personalisation of individual or sets of products, we want to enable you to be able to do more with the items in your inventory to give the ultimate box opening experience or seamless inventory. In addition we offer quality control service, removing and replacing defective items and reporting on them before they are dispatched to the consumer.

Our solutions include (but are not limited to):

• Co-packing
• Personalisation
• Kitting/Bundling
• Gift Wrapping
• Channel-specific boxing
• Etching
• Key-cutting
• Embroidery
• Quality control

Security and Fraud:

Our sites can cater to security of high value products and fraud prevention. We have caged areas, plus some sites implement TAPA security to ensure a strong level of security, subject to the product.

Using our technology and skill sets we can identify fraudulent orders early in the supply chain, thus significantly reducing the number fraudulent orders that reach the end customer, thereby maximizing operational efficiency, reducing losses and supporting the customer experience.

Our solutions include:

• Linking own fraud signals to customers data network
• Implementing risk-based or step-up authentication
• Address verification services
• Training of customer service reps on fraud
• Keep fraud prevention software updated
• Highly secure TAPA - shared-user technology warehouses
• Asset management, traceability and visibility